FAQs
1️⃣ Do you offer free shipping?
✅ Yes! We offer FREE shipping across Saudi Arabia and the UAE — with no minimum spend required.
Shop your favorites and enjoy smooth delivery right to your doorstep.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
Fast, reliable, and always on time — that’s the Gulf Way Mart promise.
3️⃣ Is Cash on Delivery (COD) available?
💵 Absolutely! Cash on Delivery is available throughout both UAE and KSA — because convenience should arrive with your order.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just make sure it’s unused and in its original packaging.
🔁 See our full Return & Refund Policy for details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS — so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’re here to help.
If your order arrives damaged, defective, or incorrect, simply contact us right away.
We’ll arrange a free replacement or a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
🌍 Not yet!
For now, we only deliver within the UAE and Saudi Arabia — but international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always available to assist you!
📧 Email: gulfwaymart@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
💯 Yes — 100% genuine.
We only offer high-quality, authentic products sourced from trusted suppliers.
Your satisfaction is at the heart of Gulf Way Mart.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist.
📧 Just email us at gulfwaymart@gmail.com as soon as possible.
💬 Still Have Questions?
We’re always happy to help.